Application Delivery Managed Services

Application acceleration and WAN optimization have become indispensable for many companies operating on a global scale or delivering time sensitive business critical application such as VOIP, Citrix and Terminal services.

There are however many types of application acceleration and WAN optimization solutions from many different vendors. Any decision-maker contemplating such a purchase must select the solution that will deliver the greatest value based on the company’s specific IT environment and business requirements.

An optimal decision should ensure that key business processes will significantly improve performance under “real world” conditions. Such a decision should also factor in the nature of the remote sites and network topologies. Computrad’s Professional Services provides a fast, yet complete, WAN optimization and application acceleration selection service, without the need for intrusive trial deployments over the production network.
At Computrad we recognize that implementing enterprise business solutions is just one part of the equation, proactively managing and supporting them is the other. Our Application Managed Services portfolio is specifically designed to provide our customers with a complete support solution for their Wide Area Network Application Delivery environment. By leveraging our investment in application management tools and processes, our client benefit from: 

Business Benefits

• Enhance application service and support capability
• Fix the cost of running your enterprise applications
• Derive greater value from your applications through optimization  
• Reduce risk by having the right resource and skills available at the right time
• Increase and guarantee service levels to your business users
• 24 Hour support and monitoring of all remote sites and applications
• Computrad will sustain and replace all supported hardware with a 4 hour SLA
• Service Level Agreements
• Better leverage the skills you have in-house

Technical Benefits

• Increase visibility and simplify troubleshooting by isolating performance issues quickly
• Identify the true nature of traffic and differentiate between mission-critical, recreational, and malicious traffic types
• Monitor utilization and performance by link, application, and/or users
• Track application response times and quickly identify if issues are server or network-related
• Establish and monitor service-level agreements for critical applications or links
• Identify misbehaving users and malicious traffic
• Provide detailed performance diagnostics
• Measure network peaks, averages, top talkers and top listeners, network efficiency, bytes, compression rates, bytes transferred and saved
• Measure response times across applications, providing network delay, server delay, and congestion metrics

Computrad USA LLC is uniquely positioned to offer a compelling, cost-competitive and client-intimate Managed application service. Our remote delivery model allows us to tailor services to your specific business needs and our teams of accredited support engineers and consultants have the tools and the skills needed to deliver a 24 hour managed service. Our portfolio offers a means which our customers can select from a range of proactive and reactive service components, including both technical and functional support.